| Ordering |
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What
is the order process?
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Please
see our Order
Process Page. |
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How
long does the order process take?
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The
length of the order process all depends on
what type of order you are placing, the complexity
of the design, the materials that will be
needed (special embellishments, ribbons, etc.)
or if it is based on an already designed piece
from our website.
Order
based on Pre-Designed Piece; this
process generally is shorter then a custom
order. Even changes to color and fonts will
not be a delay. Depending on the amount of
customization to the piece it can take anywhere
from 2 - 6 weeks.
Custom
Design from the ground up; this process
is much more detailed and complex, you will
have several design "meetings" by
phone or email with your designer to ensure
that your ideas are conveyed correctly so
that we may implement them in just the way
you had envisioned. Once you have filled out
our Custom Order Form and approved a final
proof your production will begin. This process
can take anywhere from 4-9 weeks.
Personalized
Stationery; Ordering our personalized
stationery is straightforward. Online Proof
turnaround is 24 hours. Once that is approved,
depending on the quantity, your order will
ship in 1-2 business days.
Favors
& Accessories; If you are ordering
a piece that is matching an already designed
item, depending on the materials needed, 1-2
weeks. If you are ordering seating cards,
we will need all of the seating arrangements
in an Excel file, this can be a long process.
You will proof all of the seating cards to
ensure accuracy, please add 1 week.
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What
are my payment options |
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Once
you have decided to allow Tan-je-reen Design
to create your stationery and have chosen
a design, we will require a 50% deposit of
your quoted price. Once your deposit is received
we begin the layout, text placement and wording
choices for your design. You will then have
access to a personal web page for you and
your family to view as many layouts and proofs
that are necessary as we continue to make
changes to font, text, colors, etc.
Tan-je-reen
Design offers 3 convenient ways to accept
payment from their customers; Personal Check,
Money Order or Credit Card Payment through
PayPal.
The
remainder of your balance is due once you
have given your final approval on your stationery
pieces. We will then start printing and production
once the balance is paid-in-full and the signed
proof approval form is received.
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Custom
Design price quotes |
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Once
you fill out our Custom Design Form you will
then be contacted by us by email or phone with
any questions we may have. From the details
on the form and through our discussion with
you, we will then post 2-3 different layout
options on a web page for you to view with quotes
for each one. |
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| Proofs |
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Online
Proofs |
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We
will provide you with a personal web page
to view your preliminary layout proofs and
then once your deposit is received and your
customization begins, you will view all of
your changes to text, color and layout on
that same web page You will receive your final
approved design by email along with a Final
Proof Approval form that you will sign verifying
that you have reviewed and gone over every
detail in the piece and that it is ready for
production.
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Genuine
Sample |
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If
you would rather receive a genuine sample of
your stationery piece, we will be happy to send
you a genuine proof for a nominal fee and shipping. |
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Final
Approval Form |
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This
form will be emailed to you along with your
final finished proof for your approval, you
will sign and initial this form and return it
to us. Once we receive this completed form and
the remaining balance we will begin printing
and production. Please click
here to view a sample form |
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| Refunds |
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Refund
Policy |
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We
apologize but once you have signed your Final
Approval form and we have gone into production
we cannot honor any refunds. |
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| About
Products |
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Types
of Printing |
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As
of right now we do not currently offer letter
press, thermography, metallic ink, engraving
or calligraphy. Tan-je-reen feels that the uniqueness
of our custom designs and the quality of a handmade
invitation will far surpass the beauty of fancy
printing, we feel certain that your recipients
will agree. |
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Types
of Paper Used |
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We
use only the finest quality, heavyweight cardstock
to make our invitations, announcements and personalized
notecards. Items that contain photos will be
printed on photo quality double-sided matte
or satin finish photo paper. If your design
constitutes the use of specialty paper we will
be happy to provide that to you. |
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Assembly |
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I
am sure you know someone who ordered their invitations
and when they arrived, they were in pieces,
only to have to assemble the initiations themselves...Not
here, at Tan-je-reen we assemble everything
for you. |
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Accessories |
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We
offer coordinating accessories to go with each
piece of stationery. Please click
here to view a sample of what we have to
offer. |
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Ribbons
and Embellishments |
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Some
of our designs and custom orders will benefit
from a beautifully tied ribbon or crystal with
just the perfect placement. If you wish to add
any of these adornments to your piece we will
be happy to accommodate you. Our ribbon supplier
has every color and thickness ribbon imaginable. |
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| Envelopes
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Early
Envelopes |
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We
are happy to send you your envelopes early so
that you or your calligrapher can start addressing
them in anticipation of your special day. |
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Envelopes
that are included in all prices |
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White
envelopes are included in the price of all our
invitations, announcements and personalized
stationery. |
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Upgrading
Envelopes |
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You
do have the opportunity to upgrade to colored
envelopes or to use envelope liners, please
be sure to include this request on the order
form so that we can include the additional charge
in your quote. |
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Inner
and Outer Envelopes |
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We
try not to use inner envelopes in an effort
to be budget and environmentally friendly, if
you do require the use of inner envelopes we
can accommodate that request. Please mention
your additional envelope request in the comments
section of your order form. |
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| Pricing
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Prices
for Products on web site |
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The
prices that are found on our website are for
those exact items, designed and printed that
exact way (with the exception of changing fonts
and ink colors). Although you can in fact order
these items, they are also a great way to get
inspired and to use as a starting point for
your own custom design. |
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Custom
Pricing |
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With
each design proof that you receive you will
also receive a quote for that design. Our items
on this website, with the exception of personalized
stationery, will vary once we speak to you and
you tell us what it is you are you looking for.
The prices can go lower and with additions can
go higher. Once you fill out the order form
and design your proofs we can give you a price
quote. |
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| Shipping
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Shipping
Options |
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We
send all of our shipments by USPS Priority Mail
with Delivery and Signature confirmation. If
you prefer another form or faster delivery we
will be happy to accommodate your request. |
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| How
and What we do |
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How
and What we do |
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Each
piece is made meticulously and patiently by
hand, not mass produced. We take pride in
every single piece of stationery that we create.
They are reflections of us.
We
are not a reseller of other designers work,
if you want a "Designer Name" on
your stationery or factory produced ensembles,
we are not for you. If you want dedication,
attention to detail, handmade and crafted,
unique, one of kind stationery pieces... We
are just for you!
Customer
satisfaction is our priority, keeping it small
helps it. We decided to become an on-line
and by appointment only stationery boutique.
This helps us to keep prices down and pass
that savings on to you. Of course we will
meet with anyone in person and welcome the
chance to meet our clients, if you would like
to meet in person for your consult please
let us know when we contact you.
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